Location change – info
1. Why is the location changed?

We cannot celebrate komm schon Alter at the location we had first envisioned. For nearly two years we prepared for this weekender to happen, with much joy and a super positive prospect. However, very recent new regulations and fire codes made it impossible to receive the permit. We’ve tried hard – up until today – to anticipate on these new regulations, by investing truly everything within our means, but somehow this wasn’t enough anymore according to the Amsterdam government.

2. Is there a new location?

We’ve come up with a solution better than we’d had ever hoped for. After careful selection and a great deal of sweat and tears, we managed to book a FRIDAY night at TAETS, a state of the art events venue with smashing warehouse stage settings and a superb sound system. This sadly also means we couldn’t keep our Saturday gig. However, on Friday the 19th of October, we offer a warm welcome to all of you party lovers – yes – bóth Friday and Saturday Alters!

3. What does it mean for me as a ticket holder?

All ksA ADE tickets are valid for entering on Friday: you can enter with Friday, Saturday as well as weekender tickets. Do you have a Saturday ticket and can’t make it on Friday, or do you have a weekend ticket? Please check your e-mail for instructions and we all will be taken care off.

4. What tickets are valid?

All ksA ADE tickets are valid for entering on Friday: you can enter with Friday, Saturday as well as weekender tickets.

5. How did the organisation communicate this change?

We sent out an email to all ticket buyers, with this information and with an offer of refunding for Saturday and weekend tickets. Also, we sent out this message on all of her communication channels and on all of her social channels. Lastly, we offered webcare all day round on Facebook and instagram, as well as emails, hoping to answer your questions as soon as possible.

6. What is the new line-up?

ALL our weekender artists will play on our Friday night (Britta Arnold, Budakid, Dirty Doering, Einmusik (live), Extrawelt (live), Gabriel Ananda (live), Hunter/Game, Jonas Saalbach (live), Kiasmos, Locked Groove, Madmotormiquel, Marcus Meinhardt, Miss Melera, Miyagi, Niconé, Octual & Sinfol, Olivier Weiter, Pisetzky). So in one BANG we Alters now host one of the biggest & baddest events of ADE!

7. Where is ksA’s new location and how do I get there?

TAETS
Hemkade 14-16 (Hembrugterrein)
1506 PR Amsterdam – Zaanstad

You can get there by bike and with ferry (the ferry operates troughout the whole night back and forth!)
Also, we arranged a bus service from Station Amsterdam Sloterdijk to TAETS (14 min, 5 euro)
Want to take an Uber (beware of bustle!)? Use first time code: KSATAETS & get €10 off!

8. What are the new opening times? And the new timetable?

Friday the 19th we open at 20.00 and close at 05.00.

ALL our weekender artists will play on our Friday night (Britta Arnold, Budakid, Dirty Doering, Einmusik (live), Extrawelt (live), Gabriel Ananda (live), Hunter/Game, Jonas Saalbach (live), Kiasmos, Locked Groove, Madmotormiquel, Marcus Meinhardt, Miss Melera, Miyagi, Niconé, Octual & Sinfol, Olivier Weiter, Pisetzky). So in one BANG we Alters now host one of the biggest & baddest events of ADE!

Refunds
9. Can I get a refund if I have a Saturday ticket or a weekend ticket?

Can I get a refund if I have a Saturday ticket or a weekend ticket?
You can get a refund if you have a Saturday ticket or a weekend ticket. Please fill out this form before Thursday, October 11th at 11:00: https://docs.google.com/forms/d/1cT6rsK_EX81n8bTMEVQqGA9beQYRei_wohPpYMnDssA/edit UPDATE: refund is now closed.

10. Can I get a refund if I have a Friday ticket?

Common policy is that when when an alternative event is offered at a different location, refunds are not granted. We also follow this common policy. We hope to welcome you, with 10 extra artists!

 

11. I bought my Saturday/weekender ticket at TicketSwap, can I get a refund?

Yes you can, please fill out this form before Thursday, October 11th at 11:00: https://docs.google.com/forms/d/1cT6rsK_EX81n8bTMEVQqGA9beQYRei_wohPpYMnDssA/edit UPDATE: refund is now closed.

Ticket Swap knows your IBAN, you’ll be refunded the original ticket’s price.
No two the same tickets will be refunded.

12. Will service costs be refunded?

If you bought your ticket via komm schon Alter’s website (Yourticketprovider) or via ADE (Paylogic), service costs will also be refunded.

13. When will I get my refund?

All eligiable refunders will be sent a confirmation on Thursday 11th October at 12:00.
All refunds will be sent in the week on October 15th.

 

General info
14. Can I park at the venue?

Yes! You can park for free right in front of the venue.

 15. Are there Hotels in the direct vicinity of the venue?

There are multiple options for accommodation. We recommend booking trough our international partner via this link

16. Is there a public transport link to the venue?

Yes! You can take a bus from Station Sloterdijk to Taets and back (5 euro return).

17. Is there something to eat in the venue? Do you provide tap water?

Yes! We provide you with some night snacks at the caterers, and free tap water is available.

18. Are there lockers or a cloakroom?

Yes! We provide personal lockers you can order in the venue.

19. How do I party in a responsible way?

Please visit http://celebratesafe.nl/ as well as https://www.unity.nl/ (ENGLISH) to learn how to party responsible.

20. Are drugs allowed?

No! Hard drugs are not allowed in the venue. You can bring softdrugs up to 5 grams, no pre-rolled joints are allowed. If you bring medication, please bring a doctor’s note or something similar to apply for an exemption at the door.

21. I lost my ticket, what do I need to do now?

Lost your ticket or didn’t receive one after purchasing? Via this link you can easily request your tickets again. If you have any other questions about your ticket, feel free to contact yourticketprovider via info@yourticketprovider.nl or on WhatsApp: +31 6 163 966 95 (on business days between 9 and 5).

22. There is a confusing date on my ticket, what to do?

All ksA tickets (Friday, Saturday and weekend tickets) are valid for Friday the 19th at TAETS. The event on Saturday is cancelled.

X